When you decide to start a business or take an existing business online, there are lots of decisions you have to make–let’s make the web hosting decision an easy one for you. You already have to decide:
- What themes to use
- How you’re going to get or keep your website traffic
- and, What content is going to work best for your website visitors
Making all of those decisions to take a business online can take alot of time, research, and thought, so my goal here in this Siteground review is to make your web host choice as simple as possible. I don’t want to deflect my personal preferences on you, but instead, I want to help you decide whether Siteground is a good fit for your business.
Similar to picking a pair of shoes or an outfit, you wouldn’t want to pick the one I’d want to wear, right? Unless, of course, I’m a model or designer or something. Instead, you want to know the fit is good for you and your style, so my goal is to help you to see if Siteground will fit for you.
To set things straight, I don’t currently host any websites with Siteground, however, I do think they check all of the boxes as a great option for certain website situations, and I’ll share those in my review. I’ll also share my personal preference for you to evaluate (because people always ask), but my goal is for you to choose your best fit (not mine or anyone else’s). In this Siteground review, I will give you:
- What it is
- How it works
- Pros and Cons
- What it does well and what it does not
- What others are saying (good and bad)
- My Recommendation
- And, Alternatives (in case you want to do some comparison shopping)
- 1 What to Look for in a Web Host
- 2 What is SiteGround? An Overview
- 3 How Does SiteGround Work?
- 4 How Do I Get Started with SiteGround?
- 5 Who is SiteGround For?
- 6 SiteGround Tools & Training
- 7 SiteGround Support
- 8 What Does SiteGround Do Well
- 9 What Doesn’t SiteGround Do Well
- 10 SiteGround Review Roundup
- 11 SiteGround Price
- 12 My Final Opinion of SiteGround
- 13 Top Alternatives
- 14 VERDICT: Recommend
- 15 Siteground
- 16 Pros
- 17 Cons
What to Look for in a Web Host
Web hosting has alot of technology language especially when you’re comparing one to the other. If you’re just starting your comparison (or even if you’ve done it before), it can seem like mumbo jumbo. Haha. It’s important to know the most important things you’ll need to look for, so you don’t get sidetracked by some of the unimportant things. Unfortunately, some of the common things people get sidetracked by that leads them to a bad web host are:
- Bad “guru” advice
- The web host has nice web design
- Cheap prices
- or, great discounts
Instead of those things, it’s important to watch for:
- Storage space
- Customer satisfaction
- Great customer support
- Features that support what you’ll want to do
- and, the interface seems like it will be easy for YOU to use
If you want more advice on how to pick a good web host, CHECK OUT MY FULL ARTICLE ON THAT HERE.
What is SiteGround? An Overview
There are a few web hosting companies that are recommended by WordPress (the largest content management system online), and Siteground is one of them for good reasons. After the IEG takeover of the majority of web hosting companies, there are few major hosting companies that are independently owned, and Siteground is one of the few. The owners and operating team are all in collaboration. They are not publically traded, and they don’t have a monopolized focus on satisfying shareholders. Instead, Siteground is primarily focused on quality service and a quality product, which isn’t everyone’s focus in the web hosting world.
There are quite a few articles, forums, and videos online that show privately owned hosting companies with large subscriber bases and good services who are bought out by IEG, and as a result:
- The operational staff is removed
- The customer support gets worse
- The customer websites are moved to previously owned servers
- Downtime goes up
- and customers get frustrated
Since most of the largest hosting companies are owned by IEG, even once you’re disappointed with one of their companies, it’s likely you’ll fall into their lap again unless you choose an independently owned hosting company like Siteground.
Siteground is led primarily by three leaders: Tenko Nokolov, Reneta Tsankova, and Nokolay Todorov. They each make sure Siteground is growing strategically and serving the customers well. Added to them, Siteground has divisional leaders and 400 employees. They host 1.9 million websites, and as word gets out, they’re consistently growing.
According the them, they process 1500+ tickets, 1000+ phone calls, and 3000+ chat requests daily! That’s alot of work! Kudos to Siteground.
How Does SiteGround Work?
Siteground is a web hosting platform–that means they manage several machines that ensure your website is served accurately to visitors on-demand. Siteground maintains servers in various countries across the world so web users and customers can have the experience of quick website load times regardless of their location.
When you decide to create a website online, one of the first things you’ll have to decide is who will host your website. In summary, hosting is the storage space on the internet. Similar to a phone’s storage, or a computer’s storage, in order to put word content, written content, images, and audio online, you have to have a server that will deliver it to the end user when they want to see it.
Hosting isn’t optional, however, there are options like free, shared, VPS, dedicated servers, and cloud servers. Siteground offers shared, VPS, and dedicated cloud servers–that means as your site grows, they have enough server space to handle that, and still deliver a good experience to your visitors.
When someone comes to your website, Siteground will make sure the content you’ve uploaded will be displayed to the end user: that’s their primary job as a web host. Added to the basic function of displaying your website for you, Siteground stands superior to most companies because they deliver the content faster than most, with more uptime than most, and if you have problems along the way, they also deliver superior customer service.
How Do I Get Started with SiteGround?
To get started with Siteground, you’d have to:
1. Choose a Hosting Plan
2. Register a Domain or Transfer an Existing Domain
3. Install Your Content Management System (WordPress Recommended)
4. Customize Your Site
Here’s a video tutorial to show you how:
Who is SiteGround For?
Creating a business online or taking an existing business online requires quite a bit of skill and support. It’s not a one-man show. Siteground isn’t a standalone solution for success online (and neither is any hosting solution), however, if you need:
- a free trial
- Traffic generation training
- Paid advertising training
- Social media marketing training
- Additional support from like-minded business owners
- More storage space with more bandwidth
- Someone else to deal with the C-Panel or technical issues
- Build WordPress websites in minutes
- Get on-demand comments and user feedback
- or, a place to ask peer-to-peer questions about succeeding online
I’d recommend a different host over Siteground, however, if you need a hosting solution to:
- Store your website content
- Good customer support
- or, Enable you to use WordPress, Drupal, Joomla, or Magento content management system options
Then, I’d go with Siteground.
SiteGround Tools & Training
Siteground offers tutorials on how to use their services and they offer technical support that’s raved about in many places online.
Siteground offers 24/7 support by phone, email, and chat which is amazing!
What Does SiteGround Do Well
- They offer great customer service
- They innovate technology to improve the hosting service. For example, they were trailblazers in offering free SSL certificates, they developed proprietary AI software that prevents 5 million+ attacks daily, and they were among the first to use Linux containers
- They manage your websites to ensure up-to-date WordPress is downloaded, to make sure the website caching is automated, and the latest PHP versions are being used
- They have a team of security experts who are monitoring the websites for vulnerabilities and writing custom rules to prevent malware, spyware, hackers, and other unethical internet attacks
- They have lots of satisfied customers. In fact, their internal surveys show their customer satisfaction rating at 97%!
- They offer shared, VPS, dedicated servers, and cloud hosting
- You can register new domains and renew them
- They offer free domain transfer that’s equivalent to the price of domain registration
- They have data centers in Chicago, London, Amsterdam, and Singapore to ensure fastest load time for international users
What Doesn’t SiteGround Do Well
- They offer a metered service, so you’re charged based on how much website traffic you have
- They don’t clean your site if you get malware. You have to pay aside from normal hosting fees.
- They host WordPress, Magento, Drupal, Joomla
SiteGround Review Roundup
I’ve compiled these negative and positive reviews so you can see what others customers say about their strengths and weaknesses. This is not to bash Siteground because they’re an amazing company, but it’s simply to help you to have realistic expectations, so you can decide whether or not to become a customer.
As you can see, Siteground is definitely satisfying a majority of their customers. 95% gave 5 star reviews–that’s no small feat!
I’ve compiled this video playlist, so you can see walkthrus and opinions of other online creators who have used Siteground:
Common Positive Feedback
Of 3538 positive reviews, some common positive feedback that I read was:
- Amazing, polite, professional, patient, and knowledgeable support
- They’ve been in business for awhile and they’re reliable
- Fast infrastructure
- Technical support is very helpful to novices and even provides suggestions beyond the question asked
- They helped resolve user errors (like deleted sites) very fast and were very friendly
While negative feedback was very uncommon, those who offered it said things like:
- They didn’t like their price increase–Prices are lower for longer term plans and when you renew prices are higher than the introductory rate. Some customers didn’t notice the comparison between the introductory rate and renewal rates, but it is listed on the website.
- Their site went down because they went over the allotted amount of traffic for their plan
- They were refunded less than they thought (because they purchased third-party services like domain registration)
- One customer complained that they most of the employees aren’t from the US; they’re eastern European
- The prices are significantly higher (up to 70%) for renewal
After reading the negative reviews, I believe there are situational issues, but overall, Siteground is trying their best to satisfy each of their customers (and there are quite a few). Siteground performs customer support in a customized way which makes them even more unique.
Most Helpful Positive SiteGround Review
On Shopper Approved, one of the customers who left a 4-star review said:
“Great Customer service. They respond quick and are friendly and helpfull 24/7. They assist very well and also have the patience to help you step by step if your not so experienced with building a website for instance. Now we have a nice looking website for a very affordable price. Thank you SiteGround and Customer Support team.”
Most Helpful Negative SiteGround Review
In this review, the previous Siteground customer describes that he had a great experience with Siteground, but as his site grew, and the price went up, it was more than he wanted to pay. He also describes how he didn’t like using a C-Panel for personal and aesthetic reasons, but prefers a company where the hosting takes care of control-panel related tasks. As a result, he chose Cloudways, and had a bad experience with their support and integrity. Then, he decided to settle in at Flywheel. Check it out for yourself here:
Negative Review 2:
This one-star review on Shopper Approved shows the subjective experience of one disgruntled Siteground customer and how the customer support team responded to it:
“SiteGround’s business policies are customer-hostile, requiring exorbitant extra fees for routine services that other similar companies DO NOT CHARGE AT ALL. One of their Tech Support Reps lied to me about what I could or could not do, and the company refused to stand by what the rep told me. Another rep was rude to the point of making me walk away from their service a full MONTH before my payments ran out. This company purports themselves to be a U.S. Company and maybe legally they have a U.S. presence, but I doubt that I ever encountered a single employee on U.S. soil – it was very apparent that they are Eastern European based and English is a second language for almost all. The reason I bring this up is not to discriminate against those from another country, but IS intended to warn potential clients that the individuals in this company showed me that they do not share common values (like customer service) with potential clients here in the U.S. “
We were sorry to hear about this case. We take customer feedback and satisfaction very seriously and make sure to review complaints in detail and help to resolve them if possible. We noticed your review online and three different departments – Customer Care, Technical Support, Billing department – took the time to investigate the described situation. We carefully checked your case and we would like to add some clarifications to the points you have raised. First of all, please let us mention that SiteGround is an international company, we have employees all over the world, with the biggest part of them located in Europe where the roots of the company are. We do not claim to be US-based, still, our Customer Care and Technical teams are trained to assist and resolve issues in accordance with the best customer-centric practices. We can see you have inquired on several occasions for options to transfer multiple websites to our hosting. Our team has explained that with the purchase of a hosting account we provide 1 free website transfer or 1 full cPanel restore, as well as exactly how much the transfer of your remaining 40 websites would cost. We informed you that additional website(s) migration is not cheap since it involves manual work for transferring the files and configuring and testing them on our server by our transfer professionals. Also, please let us mention that It is not our goal to make migration through 3rd party services difficult, but you have to consider that their method required root access to the server, which is not included in the price range of the plan you had purchased. The review of the tickets and chats from the last weeks shows that there was no false information provided by our reps nor rude attitude. Since you discussed the issue on several different occasions, the representatives might not have been able to see the entire picture and understand the actual reason for you choosing a certain plan, and thus provide you with the best action plan. We are sorry if there was a misunderstanding at some point, but considering the information our reps had at hand, they provided you with the most suitable solution at that time and relevant information.
Siteground offers three main categories of hosting: shared, dedicated hosting on the cloud servers, and reseller hosting. For a new site, shared hosting should be fine, and the prices break down like this:
Like other hosting companies, dedicate hosting is more expensive than shared because you’re requesting to use more of their server space and resources. The dedicated hosting ranges between $80-$240/mo depending on how much storage and bandwidth you need.
Reseller hosting is for agencies or companies who want to help others get live websites. Siteground offers a bulk account purchase discount. You can learn more about the Reseller Hosting HERE.
My Final Opinion of SiteGround
Overall, Siteground is a very nice option. They provide a very reliable service, and their customer service is superb. If you’ll have a problem with the metering based on the amount of traffic to your website, if you’ll want support for other content management systems (aside from Drupal, Joomla, Magento, or WordPress), or you won’t want the price to increase when it’s time for renewal, then you should consider a different alternative.
My personal preference is Wealthy Affiliate, however, if you’re looking for something they don’t offer, check out Siteground or another alternative I’ve listed below. If you’ve already ruled out Wealthy Affiliate and you’re looking for high uptime, great security, lots of growth flexibility, and optimal customer support, you should SIGN UP WITH SITEGROUND.
If you’re not all the way sold on Siteground and you want to check out some other alternatives, here’s a few I recommend:
- Wealthy Affiliate (#1 Recommendation) – If you’re looking for training on how to be successful online, coupled with a powerful hosting suite (24/7 support, up to 500K visitors/mo in bandwidth, one login for multiple sites, up to 50 hosted sites per account, 30GB of space, marketing coaching, and more), and a keyword research tool to create content around what’s in demand online, you should TRY WEALTHY AFFILIATE OUT FOR FREE.
- A2 Hosting – A2 Hosting offers unmetered sites so they don’t charge based on the amount of traffic you have. They maintain stable pricing in consecutive years. They’re also well known for reliable service and fast speed, and they host multiple different content management systems (CRM CMS, forum CMS, e-commerce CMS, etc.). CHECK OUT A2 HOSTING, or read my full review HERE.
After reviewing dozens of web hosts, you can see my top 6 recommended web hosts for small businesses here.
- Great server performance: more than 99% uptime and very fast speeds
- Superb customer service
- They are trailblazers in innovating hosting solutions
- Located in 3 continents to ensure great performance for users all over the world
- They maintain high customer satisfaction ratings (typically higher than 95%)
- Not as many CMS options as other hosts
- No monetization, SEO, or PPC training for people who are new to online business
- Significant increase in price for renewal
- They charge by how much traffic to your site and your site will go down if you go over