Namecheap.com Hosting Review: The Best Hosting Company for You?

namecheap.com hosting review

If you’re looking for a thorough Namecheap.com hosting review, you’re in the right place.

A few short years before the dotcom bubble caused alot of internet businesses to shut their doors, a company by the name of Namecheap was started. Their mission was to offer high quality domain and hosting products at affordable prices. Now, it’s been 19 years, and they’ve become a huge business with very affordable pricing, but are they a good fit for you? That’s what we’ll be discussing in the Namecheap.com hosting review. In this review, I will give you:

  • What it is
  • How it works
  • Pros and Cons
  • What it does well and what it does not
  • What others are saying (good and bad)
  • My Recommendation
  • And, Alternatives (in case you want to do some comparison shopping)

If you decide at any point you want to skip the remainder of the review and TRY NAMECHEAP OUT FOR YOURSELF, you can CLICK HERE TO CHECK OUT NAMECHEAP FOR YOURSELF.

What is Namecheap? An Overview

namecheap.com hosting review

Founded in 2000 by Richard Kirkendall, Namecheap is one of the veteran hosting companies in the industry. They’ve grown massively from a small startup into a giant with 10 million domains under management. They’re considered one of the largest domain registrars and hosting companies in the world, and one of the fastest growing American companies according to the Inc. 5000.

How Does Namecheap Work?

As a web hosting provider, Namecheap is most known for managing web servers that offer storage space to businesses who want to market online. Their servers ensure that when website visitors type in their customers’ web site address or click on a link to their websites, they will be served the content they want on-demand.

They’re able to perform this function for their customers by keeping a team of technically inclined professionals, maintaining they’re servers, and staying aware of the continuous evolution of technology.

How Do I Get Started with Namecheap?

Namecheap is most known for their domain registration services. Most people know you can get cheap domain names at Namecheap, which is expected as a result of the business name, however, they offer hosting as well.

To get started with Namecheap, you would have to:

1. Check for your domain availability or put in a request to transfer your domain from your current hosting/registrar

2. Install your CMS (WordPress is top recommended)

3. Begin customizing your website

Who is Namecheap For?

Namecheap has packages available for low traffic and low content sites up into high traffic sites. Their infrastructure can support majority small and medium-size business requirements, and can scale to support many large business requirements as well.

Namecheap Tools & Training

Namecheap has a knowledgebase, a blog, and resource center with articles on internet marketing.

Namecheap Support

Namecheap offers customers 24/7 support by phone, email, and live chat.

What Does Namecheap Do Well

  • They sell affordably priced domains (sometimes as cheap as $0.88!)
  • They make it easy to register domains
  • They provide 24/7 support and help customers navigate technical issues

What Doesn’t Namecheap Do Well

  • Customer reviews suggest they ban accounts without notice when they suspect spam. They may need to be more transparent in the customer onboarding process about spam policies.
  • Customer reviews suggest they immediately sell domains if they aren’t renewed, and try reselling them to customers for much higher than their previous domain registration cost. They should probably tell customers about the penalities associated with domain expiration.
  • More than one customer review showed messages from their legal and abuse department where customers were asked to send bitcoin to an account # along with their bank statements, credit card info, and other personal information. After customers complied, they noticed additional unauthorized charges on their accounts. I’m no lawyer, but I can’t think of any reason why Namecheap should request bitcoin transactions, bank statements, or the personal information they have. If this was an unethical action within their company, they should respond to the negative complaints apologetically, and try to rectify these situations with the customers. Instead, these complaints are reported online with no responses from Namecheap.
  • They don’t respond to customer reviews online

Namecheap Review Roundup

Namecheap had very mixed reviews online. Half of the reviews were 4 or 5-star and half of their reviews were less than 3-star. Here’s an example from TrustPilot.

namecheap reviewAfter reading several 4 and 5-star reviews and many of the 1 to 3-star reviews, it’s clear that some people are having good experiences and some people are having very bad ones. Unfortunately, many of the bad experiences were legitimate issues of ethics, and could probably even be justified in courts if the customers had taken it that far.

Common Positive Feedback

  • They have affordable pricing
  • The website is fairly simple to use
  • It’s easy to buy domain names
  • Good service
  • They’ve always answered my questions

Common Negative Feedback

  • Namecheap had several very descriptive reviews on TrustPilot where people felt they were scammed or fraudulently charged
  • One customer review suggested the customers’ .com domain was auctioned immediately after domain expiration, and they attempted to sell the .net version back to him for $88
  • More than one review was from angry customers who had been banned without notice then requested to send private information (bitcoin transactions, credit card statements, articles of incorporation, bank statements, etc.)
  • One customer said he complied with the request for private information, sent it in, then noticed unauthorized charges of nearly $700 on Amazon! He wasn’t able to stop the fraud activity without cancelling his credit cards and treating the issue as identity theft.
  • Bad customer support: long response times and limited help

Most Helpful Positive Namecheap Review

Namecheap is awesome! you can’t go wrong choosing them.

I use namecheap for domains and private emails hosting, SSL certificates and sometimes I use their shared hosting for basic websites and I love their customer support help whenever I need them I can get my problem solved within a short time, I also love the fact that they are systematized when they assist you, for me it’s efficient to be organized that way, also their dns propagation is fast comparing to other registrar I can’t recommended them enough, while I am surprised to see some low rating and complaint I have never faced any issue myself being several years with namecheap, and seen big companies using them too, they are very nice, if something keeps me with namecheap so far, it’s due to their awesome friendly support! don’t listen to what haters says try the service yourself and judge. It’s my fair opinion and am happy so far with their service.

Med, TrustPilot reviewer

Most Helpful Negative Namecheap Reviews

Review 1:

Russian scammers from Namecheap

Namecheap support Valeriy Khajitov locked my domain monerochange.pw with big traffic 1 month ago without any reason, he demanded my documents and credit card scans, after receiving this information another worker from Namecheap Alexander Shandyba is demanding 1 bitcoin for unlocking my domain. Also my credit card was charged 1 week ago on amount of 699 usd fraudulently: somebody bought notebook on Amazon with my credit card information. I blocked my credit card, the only persons who received information about my credit card were Namecheap workers Valeriy Khajitov and Alexander Shandyba. BEWARE ABOUT THIS RUSSIAN SCAMMERS FROM NAMECHEAP. I already made report in police. You can go to my domain monerochange.pw now and see that it is locked by Namecheap. Now I also made the freeze of my credit reports because I am afraid identity fraud and somebody can receive another credit cards with my personal details.

Hello,
Please be informed that we have grounds to believe that the domain monerochange.pw has been registered for abusive purposes.
You are most welcome to refer to the attached screenshot as evidence of the abusive activity.
Thank you for understanding.
————————
Regards,
Valeriy Khajitov
Legal & Abuse Department
Namecheap, Inc.

Hello,
Thank you for the response.
Please provide us with one of the following documents or any other formal paperwork depending on the company formation:
– a certificate or an article of limited partnership (containing the name of the LP, the address of its registered agent and the names and addresses of the general partners).
– any recent bank account statement (containing the company name and address).
– scans of your credit card (two sides).
– scans of your id document.
Please scan your documents and provide us with the copy for further consideration. Our system supports the following file formats: jpeg, jpg, pdf, png.
Looking forward to your response.
————————
Regards,
Valeriy Khajitov
Legal & Abuse Department
Namecheap, Inc.
Hello,
Please send security deposit to bitcoin address XXXXXXXXXXXXXXXXXXXXXX in amount of 1 bitcoin for unlocking your domain monerochange.pw.
Looking forward to your reply.
————————
Regards,
Alexander Shandyba
Legal & Abuse Department
Namecheap.com

Aleks, TrustPilot reviewer

Review 2:

Terrible customer service

Terrible customer service. Been on customer chat for over 1:55mins (with Vlada Soldatikhina) regarding them discontinuing the “Value” hosting plan and creating a cheaper service and not notifying the customers of the dicontinuation and that the “value” plan is no longer the cheapest. Had no apology throughout the conversation except for an automated response 50mins in as I mentioned this. Customer support is very bad and basic. Makes me believe that they are generic online service team and don’t have any connection with the company at all. They failed to show me a a breakdown of my old plan in comparison to the new one. They used an excuse saying that I should’ve signed up to their generic newsletter to be notified of the discontinuation. And when they showed me the article it didn’t mention anything about customer on the value plan will/are paying more than they should. I only knew this as I asked a generic question and was surprised to find out ive been paying them more than I should’ve. I have asked them to notify all their customers who are on the value plan that they are no longer on the cheapest plan and is recommended to get in touch to switch. So if you are choosing Namecheap don’t expect them to notify you when they change your plan. Or put you onto a more expensive one unknowingly.

Craig Roberts, TrustPilot reviewer

Namecheap Price

Namecheap has VERY affordable pricing, which is a reason many people choose them. Their prices for hosting break down like this…

namecheap.com hosting review

My Final Opinion of Namecheap

I’ve personally seen many people who use Namecheap without any problems, however, I wouldn’t take the few incidents of fraud and identity theft lightly. I know large companies can have instances where bad customer support happens or even fraud as a result of a bad hire, however, it’s a red flag if they don’t rectify their actions with the customers.

Out of all of the bad reviews I read, there were no apologies or responses from Namecheap, which is a reason why I’d caution anyone considering business transactions with them. If my credit card information was stolen by a company’s staff member, and they didn’t agree with the activity, I’d expect an apology at least.  As a result of all of the ethical complaints at Namecheap, I wouldn’t recommend the service, but I know some people will still want to take the risk. If you’re the risktaker who wants to take a gamble on Namecheap services even after hearing of the fraud and identity theft complaints, you can VISIT NAMECHEAP HOSTING HERE.

Top Alternatives

There are other companies who offer domain registration, website hosting, business email, and other services without having the ethical complaints Namecheap has. Instead of doing business with Namecheap, I’d recommend you choose a company with a clean background record and a monopoly of positive customer experiences like these companies I’ve listed here…

Wealthy Affiliate (Top Recommendation) – Wealthy Affiliate is the hosting service and domain registrar I personally use and recommend. They have outstanding customer service, their background is clean with no ethical complaints, the features that come along with the hosting can’t be found anywhere else in the industry, and you can try the service out for free. GET STARTED WITH WEALTHY AFFILIATE FOR FREE. No billing information is required. Here’s a breakdown of some differences between Namecheap.com and Wealthy Affiliate:

Other Hosting Companies I Recommend

Click on any of the links below to be taken to my full review:

If you need help deciding what to look for in a good or bad web host, check out my post How to Choose the Best Web Hosting Company for You.

After reviewing dozens of web hosts, you can see my top 6 recommended web hosts for small businesses here.

VERDICT: Not Recommended

——————————————————-

Namecheap.com Hosting

4.6

Reliability

1.0/10

Pricing

7.0/10

User Friendly

7.0/10

Support

1.0/10

Features

7.0/10

Pros

  • They've been in the industry for a long time
  • It's easy to purchase domains
  • They're one of the largest domain registrars and hosting companies in the world
  • They have some of the most affordable pricing in the industry
  • The infrastructure they advertise is top of the line

Cons

  • Lots of fraud claims
  • Some identity theft claims
  • No responses to customer complaints or reviews
  • 50% customer reviews on third party sites were complaints
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6 thoughts on “Namecheap.com Hosting Review: The Best Hosting Company for You?”

  1. I was actually thinking of using NameCheap hosting but after reading your review I definitely won’t. They seem to be more concerned about profit than quality. The part that really put me off is the banning part but wait If they ban your account do they refund you or something? Also, immediately reselling domains? My second option was Bluehost but Wealthy affiliate seems better. How exactly does it work?

    1. I did a comparison of Bluehost and Wealthy Affiliate you may want to take a look at. I’d recommend Wealthy Affiliate over Bluehost without a doubt, and the post would explain my reasons for that along with explaining how it works. It’s quite a complex platform. There’s hosting, a social networking environment, domain registration, live weekly training, 1000s of hours of recorded training, and more. You can check out Wealthy Affiliate for free without entering any billing information here.

  2. Hi

    After reading your review, I have understood and believe that this is a great comparison review between Namecheap and Wealthy Affiliate. I learned a few things here and I have the same opinion that wealthy affiliate is the best platform for owning a high-quality cloud hosting. I have already purchased a premium domain for myself from wealthy affiliate and it is cheap for me in comparison with other hosting companies. I am going to share it with my friends also. Thanks for writing this review.

  3. As for me, I wouldn’t want to invest in Namecheap. How can a customer leave negative opinions about your platform, and you wouldn’t bother to respond to their reviews? The customer should be attended to apologetically whenever there is dissatisfaction. My honest advice for anyone who wants to host website is to use Wealthy Affiliates platform for their hosting. 

    1. I agree Kenechi! Namecheap isn’t new to online business, so they should know the way they treat their customers or respond to complaints is very important. I personally feel bad for the people who are victims of fraud and identity theft as a result of the practices at Namecheap. It isn’t right.

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