There’s a sweet spot in business where your service is in high demand and there’s alot of sales potential–that’s a good spot to be in, but it’s fragile. In that time, you can either absorb all of the potential, make lots of sales, explode your income, scale and grow your business, or you can flop. If you’re not careful, it can be pretty easy to flop. You could:
- Not respond to phone calls
- Provide bad customer support
- Be irresponsive to feedback
- and, stay unengaged with your supporters
Then, customers would have a bad perception of your brand (and maybe even your intentions). I’ve seen it happen quite a bit where a well-intentioned company turns sour because they didn’t plan to have a good communication system in place to carry some of the weight of their growth.
That’s why I think it’s important to have good phones, good answering systems, good CRM, and all of the tools you need to coordinate communication with your team, your vendors, and your customers. If you’re communication is bad with a major component of your operations, it can really mess things up for you.
eVoice is one such communication solution, so I’m excited to provide this review for you. In this eVoice review, I will give you:
- What it is
- How it works
- Pros and Cons
- What it does well and what it does not
- What others are saying (good and bad)
- My Recommendation
- And, Alternatives (in case you want to do some comparison shopping)
If you decide at any point you want to skip the remainder of the review and TRY EVOICE OUT FOR YOURSELF, you can CLICK HERE TO CREATE YOUR 30-DAY FREE TRIAL ACCOUNT.
- 1 What is eVoice? An Overview
- 2 How Does eVoice Work?
- 3 How Do I Get Started with eVoice?
- 4 Who is eVoice For?
- 5 eVoice Tools & Training
- 6 eVoice Support
- 7 What Does eVoice Do Well
- 8 What Doesn’t eVoice Do Well
- 9 eVoice Review Roundup
- 10 eVoice Price
- 11 My Final Opinion of eVoice
- 12 Top Alternatives
- 13 VERDICT: Recommend
- 14 eVoice
- 15 Pros
- 16 Cons
What is eVoice? An Overview
eVoice is a VOIP small business phone service. They offer solutions such as:
- A business phone number
- Toll free phone numbers
- Call queuing
- and others…
Here’s a full breakdown of the features they offer:
Here’s a video with information about eVoice:
BackStory on eVoice
Evoice is owned by J2Media Inc. They’re the brand owners of several notable brands including these…
J2Media Inc. started out of frustration in 1994 by a German rock musician named Jaye Muller. Jaye had a problem sending and recieving faxes while he was on the road, so he decided to try to make a solution. In partnership with Jack Reiley, Jaye made a solution to send and recieve faxes online.
They decided to start a company to offer the online fax service to others, and Jfax was born. In 1999 Jfax went public, and the name was changed to J2. The company began branching into other verticals beyond faxing, and today, they own several brands including eVoice.
How Does eVoice Work?
So let’s use this scenario…
You start a business. You’ve started to do marketing and sales, and you figure out a marketing plan that works. Suddenly, you’re getting lots of calls and you’re a one-man show. You decide you have to make some changes to your communication system because:
- You’re not as productive as you’d like because you’re starting work and consistently interrupted by phone calls
- You don’t feel quite ready to hire someone (or you may hire someone in addition to solving this problem)
- You have more calls than you can answer
- Your personal phone calls and business phone calls are getting mixed up
- You don’t always have time to go back and listen to voicemails, but you want to know what they say
- You want to do webinars, demos, and screenshare presentations sometimes
- You’d like to have more context before answering a call, so you can prioritize based on which calls are most important
- You want to be able to answer your business calls from your office or on-the-go
- and, you need faxing capabilities
At this point, eVoice offers a potential solution for you. With eVoice, you would be able to leverage technology which could cut back on labor costs. Rather than feeling swamped and consistently interrupted with phone calls. eVoice serves as an answering system (with the autoattendant). Callers would each be greeted with a custom message you could set that could be spoken by the built-in computer voice, you can hire a professional voiceover artists thru eVoice, or you can upload audio that you’ve recorded elsewhere (like thru Fiverr).
After the personal greeting, customers would be placed on hold where they’d hear hold music, custom messaging, or a combination you’ve recorded. When you answer the phone call, the autoattendant will announce the context of the call based on the extension the person selected, and you can accept or reject the call based on its importance to your business.
Here’s a video review:
In this video, you can see a user training her team to use eVoice. It serves as a nice walk-thru:
How Do I Get Started with eVoice?
Of all of the VOIP services I’ve signed up for (which is every one I’ve reviewed), eVoice is the easiest to get started.
1. Create your Free Trial Account
To get started with eVoice, you CREATE YOUR 30-DAY FREE TRIAL ACCOUNT.
2. Follow the Prompts to Customize your Account
eVoice will direct you to set up your preferences like:
- Where you’d like your eVoice number forwarded
- What email you’d like to recieve your voicemail
- What scripts you want the autoattendant to say
- and more…
3. Download the Mobile app
You can call out and recieve calls on your mobile devices when you’ve downloaded the mobile apps. As a result, you can seamlessly answer phone calls from any device whether you’re in the office or on-the go.
4. Begin Use
Once you’ve set everything up, you’re ready to get started sending and recieving phone calls.
Who is eVoice For?
eVoice is for:
- Professionals who want to give a good image
- Businesses who are getting very swamped and want to be able to prioritize phone calls
- Those who want to separate their personal communication from business
- Those who want a simple interface to listen to recorded calls, check voicemails, read trancribed voicemails, and modify their greetings (maybe for sales or otherwise)
- Professionals who want to answer their business calls from their offices and while they’re on the go
- Those who want features like audio conferencing, web conferencing, screenshare, and faxing
eVoice Tools & Training
eVoice has training tutorials (knowledge-base style and some video) so you’ll be able to set the system up.
eVoice offers phone, email, and live chat support for customers and potential customers.
What Does eVoice Do Well
- They offer alot of features
- They’re affordable
- They offer auto receptionists and live receptionists
- It’s easy to set up
- Most VOIP providers require you hire professional greeters or record the greeting on your own, so it’s nice eVoice offers a computer voice option
- The professional greeter option is very affordable
- The user interface is easy to use
- The system sounds very professional–I’ve gotten lots of compliments on my eVoice setup
- They trascribe the voicemail to email or text
- They send the audio files of recorded calls and voicemails to your email (if you configure it that way in your settings)
What Doesn’t eVoice Do Well
- From my experience, the support wasn’t knowledgeable. When I called to ask about the phone service features, they put me on hold for a long time.
- They don’t have any plans with unlimited minutes
- They don’t integrate with CRM
- I personally thought the computer voice sounded fine, but other customers said the computer voice sounds robotic, and recommended the professional greeting option for $25 (inside eVoice)
- They don’t have an option to buy or rent compatible cloud phones
eVoice Review Roundup
I searched around to have a balanced perspective of the strengths and limitations of eVoice for you. Here’s what I was able to find…
Common Positive Feedback
- The system works great
- Good customer support
- Their constantly improving the app
- Features are easy to use
- It’s reliable
- Customer service is great
- Very attractive design
- Employees like it
- Attractive price
Negative feedback was uncommon to find, however, here’s a compilation of negative feedback I found:
- The voicemail transcription isn’t always accurate
- The interface could be more intuitive
- One customer said that the mobile app uses cell phone service so when there’s no cell phone coverage, it doesn’t work
- It could have more options and configurations
- Would like to recieve paid phone calls
- You have to call to cancel and some customer reviews said they had difficulty cancelling
Most Helpful Positive eVoice Review
A customer on FitSmallBusiness wrote this review:
What does the company do well?
We have a long period using this application we have found fascinating, our employees like it and we consider that it has a good price.
What does the company not do well?
In all this time we have found some faults but they have been able to resolve and the company behind the program has managed to finish them, we are very happy to use this product.
What do you wish you had known about the company before using?
That your company was so diligent with its application, there are usually many applications whose companies leave them forgotten and do not make any kind of change, unlike this one that has managed to fix your product.
Most Helpful Negative eVoice Review
A reviewer on virtualphonesystems.com said:
“You have to call them up to cancel the account. Unbelievable. And guess what? They don’t even answer!”
The prices for eVoice breakdown like this:
- Online faxing ($1.95/mo)
- Video Conferencing (starting at $9.95/mo for 100 min.)
- Web Conferencing (combined with video conferencing)
- Call recording ($8.95/month for automated recording)
- and others
The addon features are paid in addition to your monthly price.
My Final Opinion of eVoice
I have personally tested out eVoice and I was impressed. When I had people call my eVoice line, they thought it sounded very professional, and would give them a good impression of a company. I think the features and user interface are very easy to use, and of all the VOIP companies I’ve tried so far, they seem to be the easiest to set up, and a low price to get started. Many other companies will require you to fork out additional costs for the voiceover work, while eVoice has the computer voice option you could use. If you’re considering VOIP small business phone services, I think you should SIGN UP FOR THE 30-DAY FREE TRIAL and see if it works for you.
FreedomVoice – FreedomVoice offers similar services to eVoice. They’re owned by GoDaddy, so it’s a very popular eVoice alternative. See my full FreedomVoice review here.
Grasshopper – Grasshopper offers comparable features to eVoice. I personally preferred eVoice, but you might want to compare for yourself. See my full review here.
SasquatchMail – If you need a physical mailing address and a business phone line, Sasquatchmail has an affordable solution for you. Check out my full review here.
- They offer you a way to get a business phone line
- Affordable price
- Auto attendant
- Web conferencing, video conferencing, audio conferencing, screenshare, and faxing available
- Easy to use and set up
- You have to cancel your subscription by phone
- Voicemail transcription isn't always accurate