Customer Service

types of customers

Types of Customers: Personality Types & Buying Motives

Not every customer is a good customer for you. Like most people, you probably would like to think that every customer could work for you, but it’s just not the case, and nothing’s wrong with that.  Relationships can make your life blissful or extremely painful, and it depends largely on how selective you are about …

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customer journey mapping

How to Understand Your Customers with Customer Journey Mapping

Looking for ways to better understand your customers? If so, this article is for you. Here’ we’ll be discussing how customer journey mapping can be used to understand your customers better, eliminate their pain points, and build trust and sales as a result. In Stephen covey’s book “Seven Habits of Highly Effective People”, he says …

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